Kevin Polley April 7, 2014 • Read First! Before placing a service request make sure you have gone through all help files
You must provide your Username and Password and/or your receipt in the designated help desk fields so that we know you are a customer and how to look you up. We do not provide support for non-customers - or if there is no proof of purchase.
First of all, a couple of things about how our help desk system works. Support is the Number One thing we focus on. We have a full-time highly-qualified technical staff that process our tickets. Our first line support is very knowledgeable about our products; they consist of Certified Advisors and our Certification Training Team. Our second line support are the business owners and third line support are our programmers and technical staff.
We handle each ticket one at a time, in depth and endeavor to resolve each issue. This takes time, and we appreciate your patience as we work through the queue because it means that when we do get to you, you will receive the same kind of treatment.
Our staff does not work on evenings and weekends. Try as I might to crack a whip, they have insisted on taking weekends and evenings off to spend time with family and have a life.
Please allow 48 hours for each ticket that you submit.
We back our products 100% and our refunds are rare but if you choose to ask for one please make sure you include your paypal email address, the product you want to have refunded, and how much you paid for it.
Please include what product you are asking a question about in each ticket you submit Please include a screen shot or video/screencast whenever possible, if you are asking how to do something or what went wrong. Thank you for helping us out, we appreciate it.
How to submit a help ticket for Social Explosion
Troubleshooting Our Wordpress Plugins:
Before opening a helpdesk ticket please perform the following troubleshooting procedures for our WordPress plugins:
Submitting a ticket for one of our WordPress Plugins:
In order for us to best assist you we will need access to the following items:
We will usually get back to you within 48 hours with some information.
You will need to pay for Premium Support Here:
Sue Bell October 1, 2013 • 2 • Read First! Before placing a service request make sure you have gone through all help files
I import my keyword list from TLKT into DWS.The software is showing the number of keywords uploaded, ( in this case 22 ), however, the list does not appear, which means i cannot progress with my project.
What happened is that none of your keywords meet your business rules, and you have the filter flag set to show only the keywords which DO meet the rules (the default).
Uncheck the box and hit the submit and your keywords will show up.
Sue Bell September 9, 2013 • Read First! Before placing a service request make sure you have gone through all help files
Click the topics below to go to the appropriate help files:
General Introduction Help Files:
General Website Silo Architecture Help Files:
SEO Silo Blueprint Research Software (Integrates Into Silo Plugins for WordPress):
SEO Plugins Help Files:
The Last Keyword Tool Help Files:
Krakken Vertical Online Market Analysis Tool (Big Guns!):
DWS NE Silo WordPress Empire Builder Help Files:
Local Search Marketing Help Files:
The PainFinder Application and Phase 1 IS-DNA Research:
WP Social Explosion and NE Social Signal Exchange Network Help Files:
Semantic Web Optimization Product Help Files:
Technical Training Courses Help Files:
Traffic Generation Courses Help Files:
Persuasion Architecture Tips and Deep Insights:
Krakken Silo Blueprint Versus Network Empire Builder Silo Blueprint
Sue Bell March 8, 2013 • How To...
By default, DWS and Network Empire order your content by competing pages in the blueprint. To change that order do the following:
1. on the silo framework screen, click on the manage blueprint tab (white menu - furthest right)
2. then when you click on the "click here" you'll be on the silo manager screen
3. from there you can adjust the silo order by clicking on the little folder icon with the wrench beside the appropriate keyword
4. update the silo navigation order to the value indicating where you want the keyword to appear in the order of your blueprint
if you want to adjust the order in your categories, then click on category manager in the white menu bar at the top of that page; or supporting article manager for supporting articles