Network Empire Support Desk

Kevin Polley December 30, 2014 Products and Sales Questions for Network Empire Products / WP Social Explosion and Plugin

If you require support for anything related to Social Explosion please ensure that you provide the following information.

Before submitting a ticket please read the articles in the Social Explosion basic problem solving section.  If none of those files help then open a new ticket with this information.

  1. The version of Social Explosion you are using
  2. The version of WordPress you are using
  3. The PayPal email address used to order the plugin
  4. The PayPal email address used to order credits
  5. What was the date of your last subscription payment (see this post if over a month ago)
  6. The Token you are using
  7. Your Social Explosion Password
  8. A clear explanation of your problem
  9. Has Social Explosion suddenly stopped working?
  10. When was the last time you published a new blog post (not a page)?
  11. The specific blog domain that is experiencing problems with a user and password with administrator rights for that blog
  12. If more than one blog is having a problem, then please give us up to 3 blogs (with admin user/pass) so we can cross reference
  13. The name of your hosting company.

Please note: Any ticket not containing all of the above information will be closed with a reference to this page.
You will then need to open a NEW ticket (do not reply to a ticket that has been closed for lack of information).  The reason for this is that closed tickets that are reopened have a low priority and may not get seen.  By opening a new ticket with the minimum required information you will put your request in the queue with a high priority.

We suggest you copy and paste the required elements above in to your ticket so you do not miss anything out.

Kevin Polley April 7, 2014 Read First! Before placing a service request make sure you have gone through all help files

To ensure your issue is resolved or gets dealt with as quickly as possible you must read these help desk procedures before opening a ticket.


Sue October 1, 2013 2 Read First! Before placing a service request make sure you have gone through all help files


I  import my keyword list from TLKT into DWS.The software is showing the number of keywords uploaded, ( in this case 22 ), however, the list does not appear, which means i cannot progress with my project.


What happened is that none of your keywords meet your business rules, and you have the filter flag set to show only the keywords which DO meet the rules (the default).

Uncheck the box and hit the submit and your keywords will show up.

Sue September 9, 2013 Read First! Before placing a service request make sure you have gone through all help files

Click the topics below to go to the appropriate help files:

General Introduction Help Files: 

  1. Before You Open A Help Desk Ticket
  2. New Student "Light-Bulb-Moment" Help File
  3. Skype and HipChat Room Rules and Help File
  4. Zero Tolerance Digital Theft Policy
  5. Read This Before You Even Begin Your Empire - Help File
  6. The Network Empire Product Unconfuser File
  7. Join the Network Empire Affiliate Program Help File
  8. How Do I Upgrade My Network Empire Subscription to Include Krakken?

General Website Silo Architecture Help Files:

  1. Website Silo Architecture General Help File
  2. Bolt-On-Silo For Extant Sites Help File
  3. Renovating a Website and Bolt On Silos Member's Webinar

WordPress Plugins Help Files

SEO Plugins Help Files:

  1. One Feed Supercharger Plugin
  2. Video Silo Plugin Help
  3. Free SEO silo Plugin Help
  4. *New 2015 - Simple Silo Builder Help File 
  5. *New 2015 - (Free) Deep Silo Builder Help File (Without  Video)
  6. *New 2015 - Video Silo Builder Reloaded Help File (With Video) 
  7. I Have The SEO Silo Plugin, What Should I Buy Next? Help File
  8. Social Explosion WordPress Plugin
  9. Video Krakken Plugin
  10. PBN Page Post Plugin

The Last Keyword Tool Help Files:

  1. The Last Keyword Tool Help file
  2. Krakken VOMA Help File
  3. Building A Local Website with TLKT (The Last Keyword Tool)

Krakken Vertical Online Market Analysis Tool (Big Guns!): 

  1. Krakken VOMA Software Help File
  2. Krakken Automatic Silo Blueprint Help File

DWS NE Silo WordPress Empire Builder Help Files: 

  1. DWS NE Silo Builder Software Help File
  2. How Many Synonyms and Supporting Keywords Should I Put In An Article?

Local Search Marketing Help Files:

  1. Local Search Ranking Silos Help File - Before You Even Begin
  2. Local Search Marketing Software Bundles Help File
  3. Building A Local Website with TLKT (The Last Keyword Tool)

The PainFinder Application and Phase 1 IS-DNA Research:

  1. The Painfinder Application Help File

The Google Plus RSS Maker Software Help Files: 

  1. The Google Plus RSS Maker and Backlink Generator

WP Social Explosion and NE Social Signal Exchange Network Help Files:

  1. WP Social Explosion Help File
  2. WP Network Empire Social Signals Exchange

Semantic Web Optimization Product Help Files:

  1. New! Semantic Web Optimization Help File
  2. Semantic Themes Overview Help File
     Semantic Pinboard Child Theme
    Semantic 2014 Child Theme
    Semantic Seduction Genesis Theme 

General Network Empire Courses and Training Help File:

  1. Complete List of Network Empire and Theme Zoom Courses Help File

Technical Training Courses Help Files: 

  1. Domain Authority Stacking Course Help File
  2. The Swallow Your Market Whole Advanced Training and Webinar Bootcamps

Traffic Generation Courses Help Files:

  1. GSA Software Training Course Help File
  2. Automatic Video Traffic PinVid Course Help File
  3. The 5-Iframe Punch Traffic System Help File
  4. One Feed To Rule Them All Help File
  5. Premium Content Curation Course Help File
  6. Painfinder Traffic System Help File
  7. Google Plus Plus Course Help File

Persuasion Architecture Tips and Deep Insights:

  1. Frame Control Technology


Sue March 8, 2013 How To...

By default, DWS and Network Empire order your content by competing pages in the blueprint.  To change that order do the following:

1.  on the silo framework screen, click on the manage blueprint tab (white menu - furthest right)

2.  then when you click on the "click here" you'll be on the silo manager screen

3.  from there you can adjust the silo order by clicking on the little folder icon with the wrench beside the appropriate keyword

4.  update the silo navigation order to the value indicating where you want the keyword to appear in the order of your blueprint

if you want to adjust the order in your categories, then click on category manager in the white menu bar at the top of that page; or supporting article manager for supporting articles


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